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About Us

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Nail Techniques is a family owned and operated business that started in 2003. Owned by Cheryl McLaughlin, Pat McCutcheon and Scott Gauthier. They are passionate about providing high-quality product lines, in-depth training and support for the nail industry. Their products and training stay on-track with international trends, while providing quality customer care that never changes.

 Here at Nail Techniques we strive to make your experience easy and pleasant. You can find our beautiful showrooms at #104-2631 Enterprise Way, Kelowna BC, and at #101-10536 178th St. NW Edmonton, AB, or feel free to shop here on our online store! 

 Whether you’re just starting out, or you are a veteran nail tech, Nail Techniques has what you need.

    
 

HOURS OF OPERATION

NT Kelowna
Monday -Friday 9am-4:00pm  
Saturday 9am - 1pm
NT Edmonton
Monday -Friday 9am-5:00pm  
Saturday 9am - 1pm
 

SHIPPING POLICIES

Canadian Customers:

  • Free Shipping on orders over $150.00 before taxes
  • Same Day/Next Day Delivery Available within Kelowna & Area – Please call for details as cut off times and zones apply.

*Weight and Size Restrictions may apply – our shipping department will contact you to discuss subsidized shipping options. 

International Customers: 

  • Customers can select the shipping option preferred at checkout. 
  • Customers are responsible for any customs, duty, taxes. 

We do our very best to process all orders within 24-48 hours (Business Days only, we currently do not process or ship orders on weekends or Statutory Holidays).    Please note: Orders that include a PRE-ORDER item will be held in full until release date.

 

RETURN POLICIES

Customer has 3 business days to report any missing or damaged parts from date of receiving any merchandise.
All returns must be pre-authorized by Nail Techniques and any associated shipping fees are the responsibility of the purchaser.
Returns, Course Cancellations and/or Exchanges may be subject to a 20% restocking fee.
All sales are considered final unless product failures are due to manufacturer defect.
Absolutely NO returns/exchanges on discontinued, sale or used merchandise.
There are no returns/refunds/exchanges after 30 days. 

 

Refunding payments through Sezzle

Will be charged a 6.5% fee regardless the reason for refund ***

Once your return is received and inspected, we will send you an email to notify you that we have received your item/s. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your original method of payment, within 3 business days. **

 

CONTACT

NT Kelowna

104-2631 Enterprise Way

Kelowna BC, V1X 7Z3

Phone: 1-250-860-0708

NT Edmonton

#101-10536 178th St. NW

Edmonton, AB, T5S 2J1

Phone: 1-587-412-5699

Toll Free: 1-866-762-0707

Fax: 1-250-860-0766
Email: customercare@nailtechniques.com